Frequently asked questions

We ship to the US, UK, Canada, Australia, New Zealand, India, Japan, Singapore, Hong Kong, the UAE and much of Europe, plus a few more. The full list with delivery times is on our Shipping page, and you can check your own location on any product page.

Prices are in US dollars. If your card is in another currency (for example pounds), your bank converts the amount and may add a small foreign-exchange fee.

Yes. Payments are handled by Razorpay on a secure payment window. We never see or store your card details.

You can pay with the methods shown next to the Pay button at checkout. Available methods can depend on your country and your bank or card.

Orders reach our warehouse quickly, so please email orders@nookara.store as soon as you can. If it hasn't shipped yet, we cancel it and refund you in full. Once it has shipped, you can return it under our returns policy.

About 8–31 days from the day you order, depending on your country. Most orders are dispatched within 1–3 business days, then travel tracked from our supplier's warehouse overseas. The product page shows an estimated date range for your location. It is an estimate, not a guarantee.

Shipping is free to most countries we serve. A small flat fee per order (not per item) applies to a few countries. It is always shown at checkout before you pay.

You get a tracking number by email once your parcel ships. Enter your order number and email on our Track order page. New tracking numbers can take a few days to show movement.

Items in one order can be packed in different warehouses, so they may arrive in separate parcels on different days.

For US orders our prices are set to cover shipping and expected import costs. For other countries, duties, VAT or GST charged on delivery are not included in our prices and are paid to the courier or customs. Rules differ by country. If a courier asks you for a fee, contact us before paying and we'll help.

Email us right away at orders@nookara.store. Once a parcel has shipped, we can't change the address.

You have 15 days from the day your order is delivered to ask for a return. Items must be unused, clean and in their original packaging. If you changed your mind, return postage is paid by you. Full details are on our Returns page.

We're sorry! Email orders@nookara.store within 15 days of delivery with your order number and a photo. We'll replace it or refund you in full, including any return postage.

If your order has not arrived 30 days after you ordered, or tracking shows no movement for 15 days after it shipped, contact us and we'll resend it or refund you in full.

Once a refund is approved it goes back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Photos show the item you will receive, but small differences in colour, size or finish can happen because of screens and manufacturing. Please check the option and size you choose before you order.

Electrical items may run on USB or come with a plug type different from your local standard. Check the product photos and description. If you're not sure the item fits your sockets, email us before you order and we'll help.

Our shopping assistant, Noah (the little robot at the bottom of the page), can suggest gifts based on who it's for and your budget. You can also browse our trending picks.

General questions: contact@nookara.store. Orders, returns and refunds: orders@nookara.store. We reply within one business day.