Privacy policy
Last updated: 21 October 2026
This policy explains what personal information Nookara collects when you shop with us, why we collect it, who we share it with, and the choices you have. We only collect what we need to take and deliver your order.
What we collect
- Order details: your name, email address, phone number and delivery address, plus the items you order.
- Payment: your card or payment details are entered with our payment provider, Razorpay, and are never stored by us. We receive only a payment confirmation and reference number.
- Messages: anything you send us when you email us for help or a return.
- Basic technical data: like your IP address, which your browser and our hosting provider handle automatically when you visit.
How we use it
- To process and deliver your order and send order updates and tracking details.
- To share your name, delivery address and phone number with our fulfilment partner and couriers so they can deliver your parcel.
- To answer your questions and handle returns and refunds.
- To keep our store secure, prevent fraud and meet legal and tax obligations.
We do not send marketing emails unless you ask us to, and we do not sell your personal information or share it for advertising.
Who we share it with
Only the service providers we need to run the store: Razorpay (payments), Google Firebase (website hosting and order database), Google Analytics (visit statistics), the servers that run our order automation, our fulfilment partner and its shipping couriers. They may only use your information to provide their service to us.
Where your information is processed
Nookara is run from India and your parcel is shipped from overseas warehouses, so your information may be processed in India, the United States and China. We share only what is needed to deliver your order.
Cookies and storage
Your bag is kept in your browser's local storage. We use Google Analytics to count visits (pages viewed, country and how people found us), which sets analytics cookies. We do not use advertising cookies. Our pages load fonts from Google Fonts, which means Google may receive your IP address when a page loads.
How long we keep it
We keep order records for as long as the law requires for tax, accounting and dispute purposes. After that we delete or anonymise them.
Your choices and rights
You can ask us to see, correct or delete your personal information by emailing us. If you live in California or another US state with a privacy law, you also have the right to know what we collect, to request deletion and correction, and to not be treated differently for using these rights. We do not sell or share personal information, so there is nothing to opt out of. We will reply to requests within 45 days. We may need to keep some order records to meet legal requirements.
Children
Our store is meant for adults. We do not knowingly collect information from children under 13.
Security
Payments are handled by Razorpay, and our website uses HTTPS. We take reasonable steps to protect your information, but no online service can promise perfect security.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Email: our support email on the Contact page